I thrive on finding solutions to solve business problems. My expertise lies in driving innovation and improvement for global technology and telecommunications organizations, and I’ve never met a challenge I couldn’t handle. Those who know me say I have a unique ability to unravel a complex situation and identify the best way to fix it, bringing in the appropriate teams and gaining stakeholder support to drive solutions.
I have a strong technical background and oversee the entire product lifecycle, from introduction through support to end of life strategy. Along the way, I look for opportunities to simplify processes and solve problems, leading to reduced costs and increased revenue. My tireless “can-do” attitude and persistence has enabled me to become a trusted partner to both internal teams and external clients.
I’m very customer-focused and am especially adept at converting Voice of the Customer into quality products and services, while guiding and managing cross-functional and cross-cultural teams to achieve business objectives. And I’m very much a people person, and pride myself on collaborating and communicating with internal groups and external customers to build strong relationships and drive programs to success.
My additional areas of expertise are: Strategic Planning, Technical Product Development, Project Management, Systems Engineering, Technology Support, Analytical Thinking, Market Research, Quality Assurance, Customer Satisfaction, Complex Problem Resolution, Communication, Team Leadership